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VP of Client Support at SWBC - ApplyBlast

VP of Client Support

SWBC

18 days ago

2.9 on Glassdoor

San Antonio, Texas, United States

Onsite

Full Time

Executive

0 applicants

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About this role

The VP of Client Support leads SWIVEL's client support teams to deliver a consistent, responsive, and high-quality support experience across the company's products and services. This executive role provides strategic direction, establishes operating models and service standards, and ensures effective resolution of client issues across all support tiers. The position involves partnering with cross-functional stakeholders to improve supportability, address recurring pain points, and strengthen the overall client experience.

Responsibilities

Lead and develop client support teams to deliver high-quality service
Establish operating models, service standards, and performance metrics
Partner with Product and Engineering to improve product supportability

Skills

About SWBC

swbc.com

Headquarters

San Antonio, Texas, United States

Company Size

1001-5000 employees

Founded

1976

View Profile

SWBC offers financial solutions for individuals, businesses, and financial institutions. We have you covered with personal and business insurance, mortgages, and wealth management.