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VP, Technical Support Engineering - Agentforce and Data 360 at Salesforce - ApplyBlast

VP, Technical Support Engineering - Agentforce and Data 360

Salesforce

3 months ago

5.0 on Glassdoor

Indianapolis, Indiana

Hybrid

Full Time

Executive

0 applicants

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About this role

The Vice President of Technical Support at Salesforce leads a global team of Senior Directors and Directors to set the vision and deliver world-class support experiences for mission-critical customers. This executive role involves defining global strategy, driving operational excellence through data, managing complex stakeholder relationships at the C-suite level, and developing the next generation of senior leaders.

Responsibilities

Define and communicate a bold global strategy for Technical Support
Lead and develop a team of Senior Directors and Directors
Synthesize complex operational data into strategic insights for C-suite
Manage executive escalations for high-visibility customer situations
Drive cross-functional alignment across Engineering, Product, and Sales

Skills

About Salesforce

salesforce.com

Headquarters

San Francisco, California, United States

Company Size

10001+ employees

Founded

1996

View Profile

Salesforce is the #1 AI CRM, helping companies become Agentic Enterprises where humans and AI agents drive customer success together on a unified AI, data, and Customer 360 platform. Its product portfolio includes Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Tableau, Slack, MuleSoft, and AgentExchange (formerly AppExchange), spanning industries from financial services to healthcare to retail. Businesses use Salesforce to manage customer relationships, automate workflows, deploy AI agents, and deliver personalized experiences at scale across every channel.

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