Warm Line Counselor

The Warm Line Counselor provides non-crisis phone and instant messaging support to individuals in California, offering 1-on-1 peer support from a perspective of lived mental health experience. This role involves answering calls and chats, utilizing active listening skills, and maintaining detailed documentation while adhering to confidentiality and recovery values. The position requires a collaborative team member who is comfortable with variable schedules and committed to a nonjudgmental approach to engagement.