Warranty and Product Support Associate
Genuine Comfort
About this role
Genuine Comfort is hiring a Warranty & Product Support Associate to enhance customer support and warranty processes for their HVAC products. The role involves managing warranty claims, supporting technical investigations, and collaborating with vendors and internal teams. It offers an opportunity to directly influence customer experience and product improvements in a dynamic, growth-oriented company.
Skills
About Genuine Comfort
genuinecomfort.comGenuine Comfort is a direct-to-consumer home comfort brand that offers sleep and relaxation products such as pillows, mattress toppers, blankets, and other bedding accessories. The company emphasizes ergonomic design and quality materials—breathable fabrics, hypoallergenic fills, and durable construction—aimed at improving sleep and everyday comfort. Products are sold primarily online with straightforward ordering, customer support, and a focus on value and practical warranties.
About Genuine Comfort
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Genuine Comfort.
Salary
$70k – $80k
per year