Wave Experience Manager

The Guest Experience Manager at Lake Nona Wave Hotel leads the Guest Relations team to oversee the full guest journey from pre-arrival through post-departure, ensuring personalized and seamless luxury service. The role involves curating memorable experiences for VIPs, coordinating across multiple departments like Front Office and F&B, managing guest recovery, and maintaining strict confidentiality for high-profile stays. Additionally, the manager develops guest activity calendars, builds relationships with local partners, and coaches the team to meet Forbes-level hospitality standards.