Welcome Agent (Guest Service Agent)

The Welcome Agent (Guest Service Agent) at W Hotels in Sydney, NSW, Australia, is responsible for delivering exceptional guest service by processing check-ins and check-outs, resolving payment issues, and coordinating with housekeeping to ensure room readiness. The role involves handling guest inquiries, providing local area information, and maintaining accurate daily reports while adhering to Marriott International's policies and safety procedures. This position requires a charismatic and problem-solving individual who can blend professionalism with playfulness to create unique and extraordinary stays for guests.