Welcome Desk Agent (Nights)

The Welcome Desk Agent at W Edinburgh plays a central role in delivering a five-star, personalized guest experience by providing warm welcomes, processing check-ins and check-outs, and anticipating guest needs. This full-time, night-shift position requires strong communication skills, a positive mindset, and a passion for hospitality to ensure seamless guest interactions and satisfaction. The role involves collaborating with hotel departments to support a successful stay and contribute to the hotel's award-winning service standards.