WFA Client Services Manager

The WFA Client Services Manager at Sedgwick manages multiple client service programs or single large national programs, focusing on maintaining key relationships, overseeing program procedures, and ensuring consistent customer satisfaction. The role involves coordinating invoicing, audits, and contracts while educating clients on loss data and identifying cross-selling opportunities to drive retention. Additionally, the position includes supervisory duties such as hiring, performance management, and guiding team members to achieve maximum performance.