WFM Analyst I
Duckard(1 month ago)
About this role
A mid-level contact center operations position at Teleperformance focused on overseeing operational support across one or more contact centers. The role contributes to continuous improvement of day-to-day processes and supports adherence to established standards. Typical incumbents hold a university degree and have around 1–2 years of professional experience.
Required Skills
- Workforce Planning
- Scheduling
- Forecasting
- Policy Management
- Training Delivery
- Quality Assurance
- Systems Implementation
- Team Leadership
Qualifications
- University Degree
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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