WFM Analyst
Philip Morris International(1 month ago)
About this role
A WFM Analyst at Concentrix focuses on real-time management and monitoring of service levels across various queues in a multi-channel environment. The role requires collaboration with teams to drive performance and optimize staffing while maintaining strong relationships with stakeholders.
Required Skills
- Real Time Monitoring
- Workforce Scheduling
- Communication Skills
- Multi-Tasking
- Performance Reporting
Qualifications
- Graduate
- Diploma
- 10+2
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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