WFM Business Intelligence Analyst
Global Payments(1 month ago)
About this role
The WFM Business Intelligence Analyst at Global Payments transforms workforce and operational data into strategic insights to optimize resource allocation across contact center and back-office operations. The role supports executive decision-making through scenario modeling, strategic BI dashboards, and validated single-source reporting. The analyst partners with WFM planners, data analysts, and business stakeholders to drive cost efficiency and improve service delivery.
Required Skills
- SQL
- Data Visualization
- Tableau
- Power BI
- Forecasting
- Scheduling
- Capacity Planning
- Data Modeling
- Scenario Planning
- Root Cause Analysis
+8 more
Qualifications
- Bachelor's Degree in Business Administration, Finance, Mathematics, or Data Science
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