WFM Dialer Manager
CNX
About this role
The WFM Dialer Manager at Concentrix is responsible for overseeing the dialer system, ensuring its configuration and maintenance, while implementing strategies to optimize dialing processes and enhance contact rates. The role involves leading a team, collaborating with various stakeholders, and driving continuous improvement initiatives to enhance operational efficiency in a dynamic environment.
Skills
Qualifications
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for CNX.
Salary
$81k – $109k
per year