WFM Dialer Manager

Philip Morris International(2 months ago)

Gurgaon, IndiaOnsiteFull TimeManager$81,497 - $109,387 (estimated)Customer Engagement

About this role

The WFM Dialer Manager at Concentrix is responsible for overseeing the dialer system, ensuring its configuration and maintenance, while implementing strategies to optimize dialing processes and enhance contact rates. The role involves leading a team, collaborating with various stakeholders, and driving continuous improvement initiatives to enhance operational efficiency in a dynamic environment.

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Required Skills

Dialer Management
Team Leadership
Campaign Management
Data Analysis
Process Improvement

Qualifications

Graduate
Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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