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Hire Horatio CX
Horatio is seeking a WFM Manager to lead capacity planning, staffing, and scheduling strategies for a multi-channel contact center. This role involves managing a team of Real-Time Analysts, serving as the primary point of contact for client leadership, and optimizing coverage through advanced modeling and real-time incident management. The position requires expertise in workforce management tools, AI automation systems, and data proficiency to ensure accurate staffing execution and SLA protection.
Headquarters
New York, New York, United States
Company Size
1001-5000 employees
Founded
2018
Hire Horatio CX is a customer experience and business process outsourcing company that helps brands deliver customer support, back-office operations, trust and safety, and related operational services. The company works with growing businesses to provide scalable people operations and CX solutions, with a focus on service quality, training, and operational efficiency.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Hire Horatio CX.
Hire Horatio CX didn’t post a salary, so this is our estimate from similar listings.