WFM Manager (iGaming) - Belgrade

The WFM Manager will lead end-to-end workforce management processes, including forecasting, capacity planning, and scheduling, for multilingual customer support and operations teams in the iGaming industry. This role involves analyzing data to deliver accurate volume forecasts, collaborating with cross-functional teams to implement workforce strategies, and driving continuous improvement initiatives to maximize efficiency. The position requires strong analytical skills, expertise in WFM tools, and the ability to coach and develop team members while ensuring compliance with industry standards.