WFM Manager
Lytegen
About this role
A Workforce Management & Outbound Dialler Manager role focused on managing workforce planning, real-time performance, and dialler strategy for a US outbound call center. The position involves optimizing contact rates, agent productivity, and SLA adherence through forecasting, scheduling, and dialer management while collaborating across operations, sales, and technology teams.
Skills
About Lytegen
lytegen.comLytegen is a cutting-edge technology company focused on delivering scalable solutions in the fields of data analytics and machine learning. By harnessing advanced algorithms and innovative methodologies, Lytegen empowers businesses to unlock insights from their data, enhancing operational efficiency and strategic decision-making. The company emphasizes user-friendly interfaces and robust support, making it accessible for companies of all sizes looking to leverage data for growth. With a commitment to continuous improvement, Lytegen is at the forefront of transforming business intelligence.
About Lytegen
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Lytegen.
Salary
$90k – $120k
per year