WFM Manager
Lytegen(21 hours ago)
About this role
The role involves managing workforce planning, real-time performance, and outbound dialer strategies for a US outbound call center. It requires integrating operations, technology, and analytics to optimize contact rates, agent productivity, and revenue.
Required Skills
- WFM
- Dialler Management
- Forecasting
- Data Analytics
- Excel
- Call Center Operations
- Realtime Monitoring
- Schedule Optimization
- TCPA Compliance
- Vior Quality
About Lytegen
lytegen.comLytegen is a cutting-edge technology company focused on delivering scalable solutions in the fields of data analytics and machine learning. By harnessing advanced algorithms and innovative methodologies, Lytegen empowers businesses to unlock insights from their data, enhancing operational efficiency and strategic decision-making. The company emphasizes user-friendly interfaces and robust support, making it accessible for companies of all sizes looking to leverage data for growth. With a commitment to continuous improvement, Lytegen is at the forefront of transforming business intelligence.
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