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WFM Real Time Analyst Co-op at CIBC - ApplyBlast

WFM Real Time Analyst Co-op

CIBC

13 days ago

4.3 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Internship

Intern

0 applicants

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About this role

The WFM Real Time Analyst Co-op role at CIBC involves actively managing performance to meet service targets by producing daily operating statistics, providing trending analysis, and delivering intraday analytics. The position supports the contact center with organizational changes, learning initiatives, and administration of workforce management systems. This 8-month co-op opportunity is based in Toronto, ON, and requires the candidate to be currently enrolled in post-secondary education.

Responsibilities

Track real-time call and chat against forecasted demand
Monitor agent states to ensure schedule adherence
Make rapid intraday adjustments to optimize performance

Skills

About CIBC

cibc.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

Founded

1867

View Profile

CIBC (Canadian Imperial Bank of Commerce) is one of Canada’s major banks providing personal, business and wealth management services. It offers everyday banking, credit cards, mortgages, loans, investing and financial advice through branches, phone and online/mobile channels. CIBC serves individuals, small businesses and institutional clients with digital tools, financial planning and specialized products such as private and commercial banking. Customers rely on CIBC for its broad product suite, omnichannel access and Canadian market presence.