WFM Systems Expert
Global Payments(3 months ago)
About this role
The WFM Systems Expert is responsible for implementing, configuring, and optimizing the organization’s workforce management platform and its integrations across contact center and back-office operations. This technical subject matter expert ensures system performance and data integrity while enabling WFM teams to leverage the platform for improved operational efficiency and accurate payroll/reporting.
Required Skills
- Workforce Management
- Forecasting
- Scheduling
- Realtime Adherence
- Integrations
- SQL
- Data Analysis
- Reporting
- Project Management
- Troubleshooting
+2 more
Qualifications
- Bachelor’s Degree in Information Technology
- Bachelor’s Degree in Computer Science
- Bachelor’s Degree in Business Administration
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