WhatsApp Operations Specialist

Braze(1 month ago)

HybridFull TimeJunior$70,248 - $93,209 (estimated)Global Services and Support

About this role

The Operations Specialist will join Braze’s Global Services and Support team to help scale and operationalize the company’s WhatsApp messaging channel onboarding and lifecycle. The role is hands-on and collaborative, working closely with Product, Technical Support, Customer Success, and external vendors to drive process improvements, documentation, and effective escalations. This position offers growth and leadership opportunities as the team expands and emphasizes data-driven measurement of progress.

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Required Skills

WhatsApp Setup
Troubleshooting
Escalation Management
Documentation
Cross-Functional Collaboration
Process Improvement
Automation
Data Reporting
Customer Support
Vendor Management

+2 more

About Braze

braze.com

Braze is a customer engagement platform that helps brands power real-time, customer‑centric interactions across mobile apps, web, email, SMS, and in‑app messaging. It offers audience segmentation, campaign orchestration, personalization, and journey-building backed by SDKs and APIs to connect product and marketing workflows. The platform includes analytics and experimentation tools and integrates with major data and martech stacks to measure and optimize lifecycle messaging. Marketers and product teams use Braze to deliver timely, personalized experiences that drive engagement and retention.