Wireless Escalation Engineer (Cisco Wireless Engineering) | 8-12 years

The Wireless Escalation Engineer handles sensitive customer escalations and collaborates with engineering teams to troubleshoot and resolve issues across Cisco's wireless product portfolio. This role involves driving product improvements by providing customer feedback, enhancing test efficiency, and maintaining a professional profile within incident management. The position requires strong technical expertise in network infrastructure and excellent communication skills to manage high-severity issues and lead cross-functional teams toward solutions.