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Workflow Analyst at RTX - ApplyBlast

Workflow Analyst

RTX

4 months ago

3.7 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

The Service Center Workflow Queue Analyst at RTX supports Business Units by managing case workflows, analyzing trends, and driving operational efficiency within the HR Service Center. The role involves interpreting complex HR transactions, utilizing case management systems to route escalations, and presenting data-driven insights for process improvement. Candidates will collaborate with senior management to optimize workload and enhance the employee experience through analytical solutions and self-service automation.

Responsibilities

Manage and prioritize complex HR case workflows with accuracy
Analyze large datasets on case volumes to identify improvement trends
Implement automation and self-service capabilities for operational efficiency
Resolve escalated inquiries by applying deep knowledge of HR policies
Develop visual presentations to convey process optimization insights

Skills

Qualifications

Bachelor's degree4+ years in HR

About RTX

rtx.com

Headquarters

Arlington, Virginia, United States

Company Size

10001+ employees

Founded

2020

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At RTX, we're accelerating ideas to solve some of the world's biggest challenges by bringing together the brightest, most innovative minds across aviation, space and defense.