Workforce Analyst I

Join the dynamic Forecasting Team within Workforce Planning as a Workforce Analyst I, where you will forecast volumes, handle times, and shrinkage to help the business achieve performance standards while maintaining high service levels. This role involves leveraging advanced knowledge of workforce management platforms and Excel to support key metrics and participate in strategy meetings as a subject matter expert for short-term planning. You will contribute to career growth and skill development within the team while driving impactful forecasting strategies.