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Workforce Analyst at Airbnb - ApplyBlast

Workforce Analyst

Airbnb

2 months ago

4.1 on Glassdoor

Gurgaon, Haryana, India

Onsite

Full Time

Senior

0 applicants

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About this role

Airbnb is seeking a Workforce Analyst to manage queue operations, monitor workforce metrics, and provide performance reporting. The role involves real‑time schedule adherence, data analysis, and collaboration with both internal teams and outsourced partners to improve efficiency.

Responsibilities

Manage queue operations and workforce planning
Analyze and report WFM metrics and SLA performance
Support real-time schedule adherence and resource optimization

Skills

About Airbnb

airbnb.com

Headquarters

Rome, Lazio, Italy

Company Size

5001-10000 employees

Founded

2007

View Profile

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.