Workforce Case Resolution Lead
Shell Energy Operations Pty Ltd(1 month ago)
About this role
Lead within Workforce Case Resolution responsible for resolving complex workplace matters and promoting fair, consistent employee relations across a dedicated area. The role partners with operational leaders to provide practical, risk-aware advice and oversight. It involves leading a small team of Case Advisors to ensure high-quality case management that reflects organisational values.
Required Skills
- Case Management
- Investigations
- Performance Management
- Grievance Handling
- Enterprise Bargaining
- Employment Law
- Documentation
- Stakeholder Engagement
- Leadership
- Quality Assurance
Qualifications
- Tertiary Qualification in Law
- Tertiary Qualification in Human Resources
- Tertiary Qualification in Industrial Relations
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