Workforce Management Analyst II
LinkedIn(3 days ago)
HybridFull TimeMedior$75,225 - $101,065 (estimated)Global Services
Apply NowAbout this role
The Workforce Management Analyst II at F5 supports operations across multiple regions by managing staffing, forecasting, and resource allocation to ensure high-quality service. The role involves analyzing data, building schedules, monitoring performance, and improving workforce processes in a global contact center environment.
Required Skills
- Excel
- Forecasting
- Scheduling
- Data Analysis
- Workforce Management
- Contact Center Metrics
- Performance Monitoring
- Automation
- Collaboration
- Operational Planning
Qualifications
- Bachelor’s degree in business, Analytics, Operations Management, or a related field
- 2+ years of workforce analytics or scheduling experience
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