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General Dynamics Information Technology
The Workforce Management Analyst role supports the New York State Department of Health Medicaid Management Information System program by managing workforce planning, scheduling, and real-time monitoring for a large call center. The position involves analyzing call volume and performance data to optimize staffing and ensure contractual service levels are met. This hybrid position is based in Albany, NY, and requires strong analytical skills and experience with workforce management systems.
Delivering technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for General Dynamics Information Technology.
4% below the average for this role
General Dynamics wants to turn competitors into teammates
Dec 8, 2025
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