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oraclecloudinfrastructure
The Workforce Management Lead serves as the primary subject matter expert for WFM strategy, tooling, and operational excellence within the North America Contact Center Shared Services group. This individual contributor role involves driving cross-functional partnerships, leading complex capacity planning and forecasting initiatives, and establishing best practices to elevate team performance. The position focuses on delivering exceptional operational service and optimizing workforce processes to improve customer experience and efficiency.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for oraclecloudinfrastructure.
oraclecloudinfrastructure didn’t post a salary, so this is our estimate from similar listings.