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Workforce Management Specialist at DriveTime - ApplyBlast

Workforce Management Specialist

DriveTime

4 months ago

3.7 on Glassdoor

Fort Worth, TX

Onsite

Full Time

Junior

5 applicants

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About this role

A Workforce Management Specialist at DriveTime's Bridgecrest division optimizes workforce planning, scheduling, and real-time adherence across multiple contact center sites. The role utilizes data-driven insights to analyze collection strategies, ensure service level objectives, and support operational efficiency for auto loan servicing.

Responsibilities

Optimize workforce planning and scheduling across multiple contact center sites
Analyze collections data to recommend operational improvements
Ensure consistent reporting and compliance across contact center groups
Monitor associate performance and provide actionable recommendations
Implement new workforce strategies to drive operational success

Skills

Qualifications

Bachelor’s degree or equivalent experience

About DriveTime

drivetime.com

Headquarters

Tempe, Arizona, United States

Company Size

1001-5000 employees

Founded

2002

View Profile

DriveTime is a used car dealership and auto financing company operating 147 locations across the United States. They offer a large inventory of used cars, trucks, vans, and SUVs with flexible, personalized financing options suited to a variety of credit backgrounds. Customers can get pre-qualified terms online, value their trade-in, and benefit from no-haggle pricing and a 5-day return guarantee.