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Workforce Manager at Probe Group - ApplyBlast

Workforce Manager

Probe Group

4 months ago

Quezon City, Philippines

Onsite

Full Time

Manager

0 applicants

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About this role

A WFM Manager at Probe Group oversees programme staffing, ensures compliance with workforce management procedures, and coordinates with internal and external stakeholders to optimize operational efficiency. The role involves capacity planning, contact pattern analysis, reporting, and implementing innovative solutions to meet daily, weekly, and interval staffing requirements across campaigns.

Responsibilities

Manage end-to-end capacity planning and seat management across campaigns
Analyze contact patterns to create accurate staffing capacity plans
Collaborate with stakeholders to ensure data accuracy for planning purposes
Monitor manufacturing processes to identify capacity constraints and demand variances
Create and deliver strategic reports to clients for operational results

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.