Workforce Optimization Lead

The Workforce Optimization Lead at Neko Health sets the vision and strategy for forecasting, planning, and optimizing Member Care Operations across global markets. This role leverages data, analytics, and AI to anticipate demand, create capacity plans, and manage real-time operations while ensuring compliance with local labor laws. The position involves building scalable workforce management processes, evaluating WFM tooling, and coaching regional leads to deliver exceptional member care.