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© All Rights Reserved. ApplyBlast.com
Acquire Intelligence
The Workforce Queue Analyst monitors and analyzes contact center queues and agent performance in real-time to ensure optimal service levels and efficient resource utilization. This role involves proactive identification and resolution of queue-related issues to support a seamless customer experience. The position requires collaboration with operations teams and workforce management planners to maintain service level agreements and optimize agent occupancy.
Acquire Intelligence (formerly Acquire BPO), the global business process outsourcing provider, delivers safe, flexible, and innovative outsourcing and AI solutions—intelligently transforming businesses across CX, tech, and operations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Acquire Intelligence.
Acquire Intelligence didn’t post a salary, so this is our estimate from similar listings.
103% above the average for this role