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© All Rights Reserved. ApplyBlast.com
Sutherland
A Workforce Management Scheduler at Viking ensures proper operational staffing for the call center by implementing workforce strategies and managing scheduling software systems. The role involves analyzing forecast workloads, preparing agent schedules to meet service level requirements, and providing performance reports on forecasting, scheduling, and agent productivity. Responsibilities include overseeing shift bids, resolving coverage issues, and optimizing breaks using platforms like Genesys Workforce Optimization.
Headquarters
Pittsford, New York, United States
Company Size
10001+ employees
Founded
1986
Sutherland is an AI-driven business transformation company that delivers measurable business outcomes by designing, running, and automating the operations it transforms. Leveraging capabilities in Agentic AI, digital engineering, cloud, data analytics, and business process services, Sutherland helps enterprises across industries modernize customer-facing and back-office operations. With nearly four decades of expertise, Sutherland engineers AI-ready digital foundations that drive efficiency, productivity, and sustained performance for large organizations worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Sutherland.
21% below the average for this role