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Workforce Services Analyst at Accenture - ApplyBlast

Workforce Services Analyst

Accenture

4 months ago

3.9 on Glassdoor

Bengaluru, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Workforce Services Analyst at Accenture manages customer support queries, resolves escalations, and handles complaints within Service Level Agreements within the Customer Support vertical. This role involves analyzing call data to optimize Workforce Dialer systems, monitor campaign performance, and ensure regulatory compliance for automated outbound calling efforts.

Responsibilities

Manage and resolve customer support queries and escalations
Maintain and optimize Workforce Dialer software systems
Analyze call data to improve communication efficiency
Ensure compliance with regulations within calling campaigns
Close faults and complaints within defined Service Level Agreements

Skills

Qualifications

Any graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.