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Workforce Services Analyst at Accenture - ApplyBlast

Workforce Services Analyst

Accenture

3 months ago

3.9 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Workforce Services Analyst at Accenture manages workforce dialer systems to optimize outbound calling efforts, monitor call performance, and ensure regulatory compliance. The role involves analyzing call data to improve efficiency and resolving customer escalation queries within Service Level Agreements (SLAs). This position focuses on maintaining productive workforce activities through scheduling, data collection, and performance management within the Customer Support vertical.

Responsibilities

Manage automated dialing systems to optimize outbound calling efforts
Monitor call performance and ensure regulatory compliance
Resolve customer queries and handle escalated complaints
Analyze call data to improve operational efficiency
Maintain productive workforce levels through scheduling and analytics

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.