Worklife Customer Support Associate, Employee Assistance Program- Mon-Fri 10a-6:30p Eastern

Clinical Careers Page(5 days ago)

RemoteFull TimeMedior$37,000 - $63,440Customer Service/Behavioral Health Support

About this role

This role involves supporting members through a call center dedicated to Mental Health Wellbeing, providing resource guidance, crisis support, and connecting members with appropriate services. It is a fully remote, full-time position focused on delivering compassionate and personalized assistance to individuals seeking behavioral health support.

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Required Skills

Customer Service
Call Center
Crisis Intervention
Active Listening
Documentation
Behavioral Health
Empathy
Communication
Database Research
Multitasking

About Clinical Careers Page

cvshealth.com

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.

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