WWW Customer Care Analyst I- Department of Public Works

Mayor and City Council of Baltimore(25 days ago)

OnsiteFull TimeJunior$43,264 - $67,159Customer Service

About this role

A Customer Care Analyst I serves as a liaison between residents and City agencies, supporting public-facing administrative functions. The position works under close supervision in an office environment during a conventional workweek and does not include supervisory responsibilities. Incumbents are expected to support the City of Baltimore's service delivery and adhere to municipal policies and procedures.

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Required Skills

Office Systems
Microsoft Office
Records Research
Verbal Communication
Written Communication
Currency Handling
Billing Procedures
Mathematical Computation
Following Instructions
Clerical Records

+2 more

Qualifications

High School Diploma
GED

About Mayor and City Council of Baltimore

baltimorecitycouncil.com

The Baltimore City Council is the legislative body responsible for governing Baltimore City, Maryland. It consists of elected representatives who serve to create and pass local laws, oversee city governance, and address community issues. The council also engages with citizens, providing resources and information on city policies, legislative processes, council meetings, and city services. Through its dedicated committees and various public initiatives, the Baltimore City Council aims to foster community engagement and legislative transparency.

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