Xfinity Home Advanced Support Tech (12 of 12)
France Cars SAS AAA(1 month ago)
About this role
Advanced Support Technician for Xfinity Home Security responsible for handling inbound customer service and escalations for billing and technical issues, supporting customers and field technicians nationwide. The role focuses on delivering first-call resolutions, using advanced tools to troubleshoot and resolve service orders, and promoting upsells of Xfinity Home products. Training is provided with required availability for varied shifts including nights and weekends.
Required Skills
- Call Center
- Communication
- Customer Experience
- Data Analytics
- Escalation Resolution
- Troubleshooting
- Billing
- Upselling
- Remedy
- Mentoring
Qualifications
- High School Diploma / GED
About France Cars SAS AAA
bloomberg.comBloomberg is a global leader in financial information and technology, providing data, news, and analytics to financial professionals around the world. The company offers an array of products and services, including the Bloomberg Terminal, which delivers real-time data and insights for trading, investment, and risk management. With a commitment to innovation, Bloomberg combines cutting-edge technology with extensive market expertise to empower financial professionals in making informed decisions.
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