ZTD Global ITSM Process Owner

The ZTD Global ITSM Process Owner is responsible for establishing and governing a consistent IT Service Management (ITSM) practice across the organization. This hands-on role focuses on designing, implementing, and optimizing processes for incident, problem, change, release, and configuration management, with an initial emphasis on major incident management. The specialist will champion process adherence, drive continuous improvement, and foster a culture of service excellence through stakeholder engagement.