1st Line Customer Support Engineer (m/f/d)
forterro
About this role
A Customer Support Specialist assists customers with software packages for construction, providing solutions, troubleshooting, and guidance to ensure customer satisfaction. The role involves handling inquiries via email, phone, or ticketing systems, and working independently to resolve technical issues in the fenestration industry.
Skills
About forterro
forterro.comForterro is a software group that provides highly specialised, industry-focused business applications and services for manufacturers, distributors and other industrial businesses. Its solutions—centered on industry-specific ERP, cloud and digital-transformation capabilities—help customers strengthen operations, streamline processes and accelerate growth. Forterro combines product delivery with implementation, localization and ongoing support across multiple countries to build long-term partnerships and drive measurable operational improvements.
About forterro
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for forterro.
Salary
$8k – $11k
per year
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