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1st Line Support Agent at Luminance - ApplyBlast

1st Line Support Agent

Luminance

4 months ago

3.3 on Glassdoor

Dallas, United States

Onsite

Full Time

Junior

0 applicants

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About this role

A 1st Line Support Agent in the Commercial department provides initial technical assistance to customers, troubleshooting common issues and escalating complex problems to higher-level teams. The role involves managing incoming inquiries via various channels, documenting interactions, and ensuring timely resolution of service requests.

Responsibilities

Respond to customer inquiries via phone, email, or chat
Diagnose and resolve common technical issues
Document all interactions in the support ticketing system
Escalate complex problems to senior support engineers
Maintain accurate records of customer accounts and issues

Skills

About Luminance

luminance.com

Headquarters

Cambridge, England, United Kingdom

Company Size

201-500 employees

Founded

2015

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Luminance is a pioneering company offering an end-to-end AI solution specifically designed for contract management. Utilizing its Legal-Grade™ Agents, Luminance automates, expedites, and enhances contract activities across various business touchpoints. The platform is renowned for its ability to streamline processes and improve efficiency, making it an indispensable tool for legal teams and enterprises engaged in contract activities.