1ST LINE SUPPORT TECHNICIAN
Fandom
About this role
The 1st Line Support Technician role involves providing technical support to end users through various communication channels, resolving IT issues, and escalating complex problems to higher support levels. The position requires a service-oriented attitude, good communication skills, and troubleshooting abilities.
Skills
About Fandom
fandom.comFandom is an entertainment and community platform that hosts fan-created wikis and editorial coverage for TV shows, movies, video games, and other pop-culture franchises. It offers daily news, features, videos, guides, and collaborative reference pages for properties like Star Wars, Fallout, Marvel, DC and more. Fans and creators use Fandom for deep-dive lore, searchable character and episode guides, discussion tools, and community hubs that centralize resources and fandom activity.
Recent company news
Fast CompanyAI will power Fandom, from spectator to costar
2 days ago
IMDbFandom Sets Twitter, Mozilla Vet Jay Sullivan as New CEO
2 days ago
markets.businessinsider.comFandom Creator Limited Announces User Growth Milestone for FandoraAI Web3 Platform
6 days ago
The VergeFandom’s CEO has left the company
Oct 22, 2025
FortuneHow fandom became culture’s power center — and a blueprint for Gen Z’s economic influence
3 weeks ago
About Fandom
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Fandom.
Salary
$47k – $63k
per year