2-1-1 Call Specialist

The 2-1-1 Call Specialist provides comprehensive information, referral, and crisis intervention services to callers and community members via telephone, face-to-face, and written communication. This role requires working in-person at the contact center across various shifts, including evenings, weekends, and holidays. The specialist is responsible for accurately documenting service utilization and maintaining client confidentiality while delivering exceptional customer service.