2-1-1 Call Specialist

The 2-1-1 Call Specialist provides high-quality, compassionate assistance to individuals and families seeking help with essential needs such as food, housing, healthcare, and financial assistance. This role is responsible for answering incoming calls, conducting thorough assessments, identifying the caller’s underlying needs, and providing accurate referrals using the 2-1-1 resource database. The position supports a 24/7 operation, requiring availability for evenings, weekends, and holidays as needed.