2nd Level Support, Homefront
Hyphen Solutions
About this role
The Second Level Customer Care Representative provides expert support for Hyphen's software applications, using SQL and technical knowledge to resolve escalated customer issues and assist with integrations. They act as a resource within the support team, ensuring service level agreements are met while delivering professional communication and training to customers.
Skills
Qualifications
About Hyphen Solutions
hyphensolutions.comResidential construction management software trusted by Home Builders and Suppliers across North America.
Recent company news
Business WireHyphen Solutions Brings Connected Construction and a Perfect Putt to IBS 2026
1 month ago
Roofing ContractorEagle Roofing Products Partnering with Hyphen Solutions for Supply Chain Management
Jul 15, 2024
PR NewswireHyphen Solutions Appoints New Division President of Supply Chain
Mar 28, 2019
Builder MagazineFelix Vasquez Wants You to Get Connected
Nov 24, 2014
Business WireHyphen Solutions Launches New Website to Connect Home Builders and Suppliers with Construction Software Solutions
Aug 20, 2024
About Hyphen Solutions
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Hyphen Solutions.
Salary
$46k – $56k
per year