2nd Line support Engineer
Focus Cloud Group
About this role
A 2nd Line Support Engineer provides second-level technical support to clients, handling escalations from the first line team, and ensures timely resolution of support cases related to Windows, Office 365, and networking issues. The role involves maintaining high client service standards, managing technical aspects of client accounts, and working within SLAs and KPIs.
Skills
About Focus Cloud Group
focuscloudgroup.orgFocus Cloud Group is a specialist recruitment and talent partner focused on cloud and ERP technology platforms, including Workday, Microsoft, SAP, ServiceNow, Salesforce, Oracle and Dayforce. They serve clients and candidates across the UK, Europe and the US, delivering sector-specific hiring and talent solutions for enterprise cloud and transformation projects. The site emphasises their areas of expertise, team, DE&I and client testimonials, positioning them as a vertical specialist for organisations building or scaling cloud and ERP capabilities.
About Focus Cloud Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$57k – $78k
per year