3-1-1 Contact Center Representative

This role involves providing full performance level customer service within the City's 3-1-1 Contact Center, handling non-emergency service inquiries and information requests from the public via telephone, walk-ins, and electronic channels. The position requires identifying the type of service requested and determining the appropriate response, which may include initiating and forwarding requests to the relevant departments for resolution. Employees are expected to possess a thorough knowledge of available City services and handle requests independently under general supervision.