9-1-1 Dispatcher

This non-sworn position receives and processes 9-1-1 emergency and non-emergency calls for police, fire, and other services in Lubbock County and surrounding jurisdictions. The role involves dispatching units, operating multiple software systems and radio channels, and querying crime information databases like TCIC and NCIC. The dispatcher must maintain composure under stress, multitask effectively, and communicate clearly with callers and field personnel.