911 Colocation Crisis Counselor

This full-time position helps divert behavioral health-related calls from 911 by de-escalating callers, assessing safety, and providing crisis intervention to those transferred from 911. The role involves collaborating with 911 call takers and dispatch to ensure safety while providing emotional support and conducting safety assessments. The counselor refers callers to the 988 team or regional crisis lines as needed and documents all interactions accurately.