988 Phone Representative (Remote - MUST ALREADY LIVE in the Tampa Bay, FL area)

211pbtc

2 months ago

Florida

Onsite

Full Time

Junior

0 applicants

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About this role

This position involves providing emotional support and crisis intervention via phone for clients needing urgent mental health assistance, primarily through the 988 Lifeline program. The role includes training, community engagement, and working with law enforcement and mental health services to ensure client safety and support.

Skills

About 211pbtc

firstcontact.org

First Contact is a nonprofit resource and navigation service that helps individuals and families quickly find local social supports — from healthcare and housing to crisis and community services. It offers an online resource hub plus staffed assistance (phone/online) to guide people through eligibility, referrals, and next steps, with attention to accessibility and multilingual needs. First Contact partners with local agencies and providers to keep its directory current and to streamline access to care. Its focus is on timely, personalized navigation so people in need connect to the right services faster.