Resource Center Specialist-Call Center

211pbtc

2 months ago

Lantana, Florida

Hybrid

Full Time

Trainee

0 applicants

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About this role

A Resource Center Specialist/Call Center Representative provides crisis support, assessments, and referrals to callers via phone, text, and social media, focusing on mental health and suicide prevention. The role involves delivering emotional support, evaluating risks, creating safety plans, and assisting individuals in crisis within a nonprofit organization.

Skills

Qualifications

High School Diploma or equivalentTwo years of customer service, social work, or human services experience

About 211pbtc

firstcontact.org

First Contact is a nonprofit resource and navigation service that helps individuals and families quickly find local social supports — from healthcare and housing to crisis and community services. It offers an online resource hub plus staffed assistance (phone/online) to guide people through eligibility, referrals, and next steps, with attention to accessibility and multilingual needs. First Contact partners with local agencies and providers to keep its directory current and to streamline access to care. Its focus is on timely, personalized navigation so people in need connect to the right services faster.